Once the authorized return is completed, you will receive a full credit for the product cost, excluding freight charges.

Liners and Suspension Sleeves

Please order only the exact liner or suspension sleeve product, model, and size you are currently using. Do not order a different product, model, or size in an attempt to improve fit, as it may not be compatible with your existing prosthetic socket.

Customers are responsible for verifying the correct product, model, and size before ordering. Returns or exchanges will not be accepted for incorrect product, model, or size selection.

Return Exemptions

To protect the health and safety of our customers, opened or used personal care and skin care products, including creams, cleansers, lubricants, ointments, lotions, and antiperspirants, cannot be returned unless defective.

Warranty Information

Warranty coverage for ALPS products varies by product. Please see the (ALPS Warranty Policy) for specific warranty coverage and terms.

For returns, warranty-related questions, or product concerns, please contact us at orders@lifelongprosthetics.com with your order or invoice information and a description of the issue.

All returns require a Return Authorization Number (RA#) before the product is returned.